Frequently asked questions
Clear answers about home care — and a direct path to the right care package.
What are Hoiwa Care Packages?
Hoiwa's own managed team arranges nurse visits, wound care, physiotherapy, nursing shifts and caregiver support at home. You choose a package, and a Hoiwa nurse reviews your request and replies to you.
I need a nurse to visit at home. Which package fits?
For short tasks such as a medication check or health monitoring, choose a Standard Nursing Visit. A longer Advanced Nursing Visit suits several nursing tasks in one visit.
My loved one has a wound that needs care. What should I choose?
A single wound dressing visit suits a one-off need. If the wound needs regular care, the five-visit package is better value.
My loved one is coming home from hospital. How can Hoiwa help?
Signature Recovery includes seven separate nurse follow-up visits to support recovery. Home physiotherapy helps restore mobility.
We need a nurse for a full day or night.
A 12-hour shift is always one continuous shift. 24-hour care is covered by two separate 12-hour nursing shifts — one nurse never works 24 hours.
What is the difference between a caregiver and a nurse?
A caregiver helps with daily living, companionship and moving around. Caregivers do not perform clinical procedures or give medication — choose a registered nurse for those.
What does the price include?
Prices are indicative base prices in RM. Doctor visits, extra procedures, consumables, medicines, equipment, extra time, travel and night or holiday surcharges are quoted separately, approved in advance and paid separately. Nothing is ever added without your agreement.
How do I order a package?
Choose a package, create an account, add the person who needs care and save your preferences. Send the request to a Hoiwa nurse — the reply appears on your page. Hoiwa confirms suitability, timing and price before anything is finalised.
Who gives consent for care?
If the person receiving care can decide for themselves, they give consent personally — even when a family member orders and pays. Otherwise, only a verified legal representative can consent.
How is health information protected?
Health information is stored encrypted and separately from the account owner's details. Only the assigned, verified professional can see it, and every access is logged.
Can I choose a professional myself?
Care Packages are delivered by Hoiwa's own team. Separately, you can search independent Hoiwa-verified professionals through Find a Freelancer.
Ready to choose?
See all care packages